SURVEYS AND ASSESSMENTS

Find Out Where You Stand

One of the hallmarks of great workplaces is interactive communication.  When management creates opportunities for two-way dialogue, employees feel more valued and connected to the business.  They are far more likely to contribute at a higher level.   Moreover, when there is a problem or issue, it's important - and sometimes even legally mandated - that your employees have a venue to voice their concerns.

Ultimately, staying in closer touch with your employees and being proactive regarding their issues and suggestions can help you create a more satisfying, innovative and productive workplace.  Research demonstrates that great workplaces achieve:  

• Higher annualized stock returns
• Lower turnover rates
• Less absenteeism
• Increased satisfaction and productivity
• Higher number of job applicants
• Enhanced customer loyalty

Your bottom line. . . . Engaged  People = Enriched Profits!

ModernThink has a variety of survey and assessment tools to help you create and sustain that interactive dialogue with your employees.  Create vital two-way exchanges by using one or more of the following:

The ModernThink Insight Survey©
Pulse Surveys
Focus Groups
Internal Investigations
Other

Why the ModernThink Insight Survey©?

Our Insight© Survey contains sixty-five statements and two open-ended questions designed to measure your employees' day-to-day experience and the health of your organization's culture.   Like other surveys, ModernThink's Insight© Survey attempts to gauge the qualitative aspects of your organization.  Unlike other surveys, we take it one very important step further.  Our survey also assesses the link between your employees' experience and the ultimate ability of your organization to perform.  Our goal is to enable you to make data-driven improvements to your culture to  increase productivity, encourage innovation and maximize profits.    A few highlights about our survey benefits:

• Benchmark Data: Our national benchmark data allows you to compare your organization to others by factors such as industry, geography or company size.
• Customizable Technology: Our state-of-the-art technology allows you to add organization-specific survey statements, demographic categories and/or report options.  You can also survey simultaneously in multiple languages.
• Quick Turnaround: Our survey and report turnaround times are often twice as fast as the industry standards.
• Pricing:  Our advanced, flexible technology allows highly affordable pricing.

ModernThink Insight Survey© Features

Custom Demographics.  During the survey, your employees will be asked to identify themselves by seven demographics -- Gender, Age, Ethnicity, Duration of Employment, Status (full-time or part-time), Job Role and Department.   Our flexible survey tool allows you to customize any of these demographics - and to add new ones -- so that the categories best reflect your organization.   

Manager ScoreCard ©.   This optional feature allows you to add a 360° component to your survey.   At the end of the process, you will receive an individual ScoreCard© suite for each manager who had four or more surveys completed by his/her direct reports.  The ScoreCards© give you and your managers critical feedback to develop highly individualized professional development plans.

Custom Survey Capabilities.  ModernThink can tailor survey content to specific client objectives such as creating a diverse, inclusive environment, attracting and retaining talent, enhancing employee engagement, implementing and monitoring change initiatives or assisting with integration following a merger or acquisition.

Industry-Specific Surveys.  Specially designed surveys are available for healthcare providers, law firms, and higher education organizations.

Fast and Flexible Reports.  Our reporting options allow you to see your results in a variety of formats.   

• Findings Report Spreadsheets.   See how your employees rate your organization across three different frameworks:  1) Perspectives (Individual, Team, Organization); 2) Competencies (Leadership, Communication, Respect, Alignment); and 3) Relationships (Supervisor, Customers, Colleagues and Senior Leaders).   Specialized Findings Reports can be generated such as our Fairness Index which measures an organization's success in creating an inclusive and fair work environment.  Results will be provided not only overall but also across all demographics contained in your survey, including any custom demographics.
• Employee Comments Report.   See your employees' responses to the open-ended questions transcribed exactly as written.  
• Response Distribution Report.  This expanded data compilation shows percentages for all possible response options (strongly disagree, disagree, neither, agree, strongly agree) across demographic sets that you choose.      
• Custom Reports.  Work with a survey expert to tailor make one or more reports best suited to your organization's data needs.

Why Survey with ModernThink?

As a research and consulting leader in workplace issues, ModernThink currently surveys employees and selects the "Best Places to Work / Best Employers" for over sixteen states including Central California, Illinois, Ohio, Pennsylvania and Texas.  ModernThink was also recently selected to partner with AARP to add an employee survey component to the AARP's Best Employers for Workers Over 50 program.   

While these survey credentials are important, ModernThink's greatest advantage is our team of workplace and organizational development experts.  We are dedicated to working with you throughout the survey process to make sure you get actionable data that will drive meaningful change within your organization.   We may also work with you after the survey to identify next steps and to create and implement solutions.

Pulse Surveys

Don't wait too long between full-scale surveys to take the pulse of your organization.  Periodic "quick hit" surveys can be used to assess any progress or improvement since your full scale organization-wide survey or to explore specific issues facing your company such as:

• diversity and inclusiveness
• success with change initiatives
• perceptions of employee benefit programs

Our experienced consultants will help you craft a pulse survey that best meets your needs.  Our state-of-the-art technology allows you maximum flexibility plus affordability so that you can stay informed on the key issues influencing your employees' experience.

Employee Input and Focus Groups

Need to understand the root cause of an issue facing your organization, business unit, or team?  Want to understand your employees' perceptions about a new program or concept?  Focus groups are a great way to gain feedback and perspective.  Our skilled moderators use techniques proven to encourage dialogue, providing your employees with an outlet to express their opinions and providing you with the insight you'll need to make the right decisions.  

Focus groups can be used as a way to:

• Follow-up on results collected from a survey
• Assess team understanding of performance issues
• Understand conflict between two or more teams
• Assess employee leadership capabilities
• Measure the extent of espoused culture to 'what actually exists'
• Gauge the 'merger readiness' of two cultures
• Determine if employees really understand how to generate revenue for the company

ModernThink's focus group methodology is based on the Socratic method of interviews/dialogue in which a skilled facilitators asks a series of open-ended questions to elicit responses relative to the project themes. Our focus group consultants are skilled in the art of facilitation and expert in creating an environment that fosters straightforward and open dialogue to make best use of the data they collect.  They take multiple measures to protect the participants' anonymity and to create a safe environment where participants will feel comfortable sharing the most candid feedback, even when it is negative.   

Since communication is an essential part of developing the trust needed to effectively manage focus groups, ModernThink will assist you with all aspects of the focus groups, from communication strategies to development of questions to selection of the focus group participants.

We report focus group results back to management with actionable recommendations based not only on what we hear but also on our extensive national database of best practices.

Internal Investigations

What do you do when an employee lodges a complaint?  Under some circumstances, you may have a legal obligation to dig deeper and understand all sides of the story.  Turn to a workplace expert at ModernThink who can conduct a thorough, objective, and confidential investigation.

One or more of our skilled facilitators will interview the key players associated with the event or circumstances at issue.  After eliciting what is often highly sensitive information and assessing credibility, we will report back our findings and make recommendations for next steps.

Other

ModernThink offers a variety of highly customized solutions to help you improve communication within your organization.   Examples include:

• Creating a customized 360° feedback tool for your supervisors and managers
• Conducting in-depth interviews to explore a particular issue
• Assisting with communication strategies